Restore your body’s natural balance
Next-generation formula based on natural Bacillus subtilis bacteria. Supports digestion and immunity, and aids recovery after stress and illness
Available for purchase only in Russia
Official Sponsors of the Russian Open Grappling Championship
Prevention of gastrointestinal diseases of bacterial origin
Enhances immune status (immunomodulator)
Supports the body during chronic illnesses
Accelerates adaptation to diet
Recovery after antibiotic therapy
Improves digestive processes
Benefits of Symbiotic Ultra
Innovative formula
Restores intestinal microbiota and strengthens immunity.
The powder can be added to any drink
The powder can be added to any drink
Natural Ingredients
Viable probiotic organisms spores of the species Bacillus subtilis, Bacillus amyloliquefaciens, maltodextrin, OSP complex, Immune recovery complex
Russian Technology
Developed for recovery after antibiotic use, chronic illnesses, and adaptation to diet
Standards Compliance
The product has voluntary certification and an EAEU compliance declaration, confirming its safety and quality
Product
An innovative formula for restoring the intestinal microbiota and the human immune system
Ingridients
Viable probiotic organisms spores of the species Bacillus subtilis, Bacillus amyloliquefaciens, maltodextrin, OSP complex, Immune Recovery complex
Specifications
Purchase
White powder
Volume: 100 g
Expiration date: 24 months from the manufacture date (check on the packaging)
Volume: 100 g
Expiration date: 24 months from the manufacture date (check on the packaging)
Available for purchase only in Russia
Manufacturer
Russian scientific-production company “AVICENNA GROUP” founded in 2019, specializes in developing and manufacturing innovative health products and eco-friendly home solutions aimed at improving quality and longevity of life
PUBLIC OFFER AGREEMENT FOR REMOTE SALE OF GOODS
PUBLIC OFFER AGREEMENT FOR REMOTE SALE OF GOODS This Agreement constitutes an official offer (public offer) by LLC “AVICENNA GROUP” (hereinafter referred to as the “Seller”) to any individual (hereinafter referred to as the “Buyer”) who accepts this offer under the terms set forth below. In accordance with Paragraph 2 of Article 437 of the Civil Code of the Russian Federation (CC RF), upon acceptance of the terms set forth below and payment for the Services, a legal entity or an individual who accepts this Offer becomes the Customer (in accordance with Paragraph 3 of Article 438 CC RF, acceptance of an offer is equivalent to entering into a contract on the terms specified in the Offer). The moment of the Customer's full and unconditional acceptance of the Seller's offer to conclude an offer agreement (acceptance of the offer) is considered to be the fact of the Buyer's payment for the Seller's goods/services. The text of this Offer Agreement (hereinafter referred to as the “Agreement” or the “Offer”) is available at: https://симбиотикультра.рф/ TERMS AND DEFINITIONS For the purposes of this Agreement, the following terms and definitions are used in the following meaning: "Seller" - AVICENNA GROUP LLC, established in accordance with the legislation of the Russian Federation and engaged in business activities for the sale of Goods remotely. "Buyer" means any individual person who has accepted this offer on the terms set out below, who purchases or uses goods exclusively for personal, family, household and other needs unrelated to business activities. According to the company's terminology, the Distributor and the Customer are also the Buyer. "Public offer" - a public offer of a product (service) by the Seller, addressed to an unlimited number of individuals (citizens), to conclude a retail sale agreement on the terms containing all the essential conditions. "Acceptance" is the Buyer's full and unconditional acceptance of the terms of this agreement (public offer). A "remote method of selling goods" is the conclusion of a retail sale agreement based on the Buyer's familiarization with the description of the product (service) offered by the Seller through catalogs, brochures, booklets, photographs, means of communication (television, telephone, mail, radio, Internet, and others) or other means that exclude the possibility of direct acquaintance of the Buyer with the product (its sample) or service at the conclusion of such an agreement. "Site" - Internet sites that contain information for the Buyer at: https://симбиотикультра.рф/ "Product" is an object of sale that has not been seized or restricted in the civil stream of commerce and is offered for sale by posting in the appropriate section of the Seller's website. “Order” is a request made by the Buyer on the Seller's website for the purchase and delivery of Goods selected by the Buyer on the Seller's website and provided to the Seller via the Internet (electronic form posted on the website) and/or made by the Buyer by phone. For the purposes of this offer, singular terms and definitions also apply to plural terms and definitions and vice versa. “MCC” is a multifunctional consulting center in the office format, which operates if the Distributor has decided to maintain such an office (and has received confirmation from the Seller) for more efficient distribution. Such a Distributor has the status of the Head of the MCC. The geographical location of the MCC, the cities and addresses where they are located are posted on the website. 1. GENERAL PROVISIONS 1.1. In accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the CC RF), this document is a public offer addressed to individuals, and if the conditions set out below are accepted, the individual undertakes to pay for the Goods and their delivery on the terms set out in this offer. In accordance with paragraph 3 of Article 438 of the CC RF, placing an order for Goods by the Buyer is an acceptance of the Seller's offer, which is equivalent to concluding a Contract for the sale of Goods on the terms set out in this offer and on the website. 1.2. The Seller and the Buyer guarantee that they have the necessary legal and capacity to act, as well as all the rights and authorities necessary and sufficient for the conclusion and execution of the Contract of retail sale of Goods. 1.3. By ordering Goods through the website, the Buyer unconditionally accepts the terms of this offer, as well as the terms indicated on the website. The Product Order placed by the Buyer on the website is a confirmation of the transaction (Contract) concluded between the Seller and the Buyer for the retail sale of Goods. 1.4. To the relationship between Buyer and Seller apply the provisions of the CC RF (including the Regulation on retail sale (Chapter 30, § 2)), the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992, No. 2300-1, Decree of the Government of the Russian Federation dated 27.09.2007, No. 612 "On Approval of the Rules for the sale of goods by remote method" and other legal acts adopted in accordance with them. 1.5. The Seller reserves the right to make changes to this offer unilaterally, and therefore the Buyer undertakes to independently monitor changes to the offer posted on the website. The Seller must post a notice of changes to this offer no later than 7 (seven) business days prior to the effective date. 2. SUBJECT OF THE CONTRACT, TRANSFER OF RIGHTS AND RISKS 2.1. The Seller transfers, and the Buyer accepts and pays for the Goods under the terms of this Agreement. 2.2. Ownership of the Goods passes from the Seller to the Buyer at the time of acceptance of the Goods by the Buyer and payment by the Buyer of the full cost of the accepted Goods. 2.3. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment the Goods are accepted by the Buyer. 3. RIGHTS AND OBLIGATIONS OF THE PARTIES 3.1. The Seller undertakes to: 3.1.1. From the moment of conclusion of this Agreement, ensure the fulfillment of its obligations to the Buyer on the terms established by this offer and in accordance with the requirements of the current legislation of the Russian Federation. The Seller reserves the right to refuse to fulfill its obligations in the force majeure event ("force majeure") in accordance with clause 8 of this offer. 3.1.2. Process and store the Buyer's personal data provided to the Seller and ensure their confidentiality in accordance with the procedure established by applicable law and in accordance with the Consent to the processing of personal data and the Privacy Policy posted on the Seller's website. 3.1.3. By accepting this offer, the Buyer confirms his consent and authorizes the Seller to process personal data. 3.1.4. The Seller has the right to transfer the Buyer's personal data to counterparties (Courier services, transport companies, payment agents, MCC) in order to deliver to the Buyer the Goods ordered by the Buyer and payment acceptance from the Buyer for the goods in favor of the Seller. 3.2. The Seller has the right to: 3.2.1. To change the terms of this offer, in accordance with clause 1.5.; the prices of the Goods indicated on the website; the terms of payment for the Goods; the methods and terms of delivery of the Goods to the MCC; as well as other conditions specified in this offer or on the Seller's website. At the same time, the price of the goods ordered by the Buyer is not subject to change if this order is confirmed by the Seller. 3.2.2. Transfer their rights and obligations under the transaction (Agreement) concluded with the Buyer to third parties without the consent of the Buyer. 3.3. The Buyer undertakes to: 3.3.1. Before placing an Order on the website, familiarize him/herself with the contents and conditions set out in this offer, as well as with other conditions indicated on the website, including the prices of Goods set on the website. 3.3.2. In order for the Seller to fulfill its obligations to the Buyer, the Buyer must provide his personal data necessary to identify the Buyer and sufficient to complete the transaction with the Seller and deliver the Goods ordered by Buyer to the MCC. 3.3.3. Pay for the ordered Goods and their delivery to the MCC under the terms of this offer. 3.3.4. Comply with the conditions set forth in this offer. 4. PROCESSING AND COMPLETION OF THE ORDER 4.1. The Buyer’s Order can be placed by filling out the electronic Order form on the website. 4.1.1. When placing an Order via an electronic form on the website, the Buyer hereby confirms that he is familiar with the rules for the sale of Goods through the seller's website, indicated on the website and in this offer, and undertakes to provide the Seller with all the information necessary for the proper processing and execution of the Order. 4.1.2. When placing the Order through the Website, the Buyer fills out an electronic Order form and sends the generated Order to the Seller by confirming the Order in electronic form. 4.2. If the required quantity or assortment of the Goods ordered by the Buyer is not available in the Seller's warehouse, the Seller informs the Buyer about it by phone or by sending a message to the e-mail address specified by the Buyer, within 12 (twelve) hours after receiving the Order from the Buyer. The Buyer has the right to agree to accept the Product in a different quantity or assortment, or to cancel the Order. If the Buyer's response is not received within 3 (three) calendar days from the moment the Seller notifies the Buyer, the Seller has the right to cancel the Buyer's Order entirely. 4.3. The Buyer has the right to change the composition of the Order before the Seller transfers it to the Courier Service, to the Russian Post or to the transport company, by notifying the Seller by phone or e-mail. The order is considered modified after the Seller confirms the availability of the goods in the Seller's warehouse. 4.4. If the Buyer has any additional questions regarding the properties and characteristics of the Goods, conditions of delivery to the MCC, return, exchange of goods, etc., before placing the Order, the Buyer must contact the Seller by phone or e-mail to obtain the necessary additional information. The absence of such requests indicates that the information available to the Buyer is sufficient to place the order and conclude this offer. 5. PRODUCT DELIVERY 5.1. The Seller ensures the timely preparation of the Goods for shipment to the Buyer and their transfer to the courier service, the transport company (in accordance with the delivery method chosen by the Buyer). The Seller is not responsible to the Buyer for the delay in the delivery of the goods through no fault of his own, due to unforeseen circumstances. 5.2. The Buyer has the right to cancel the Order at any time before receiving the goods. In this case, the shipping cost paid by the Buyer in advance will not be refunded by the Seller to the Buyer. 5.3. If delivery of the Goods fails due to the Buyer’s fault, any re-delivery shall be made upon mutual agreement of new delivery terms between the Seller and the Buyer and upon payment by the Buyer of all applicable re-delivery costs of the Goods. 5.4. The goods are delivered by transport companies. 5.5. When placing an order, the Buyer has the right to specify the address of the MCC for the delivery of the order. 5.6. Payment by the Buyer for the delivery of the Goods: 5.6.1. The cost of delivery is determined by the tariffs of the delivery company. The shipping cost is paid in advance by the Buyer. The method of payment for the delivery and the amount of the shipping cost in this case are determined by the parties at the time of placing the order. 5.6.2. In case the Buyer refuses to accept and pay for the Goods upon the Order specified in this offer, the Buyer undertakes to pay the cost of delivery of the Goods specified in this Offer. 5.6.3. If the Buyer refuses to pay for the delivery in the cases specified in this offer, the Seller has the right to enter the Buyer's data into the database of unreliable customers ("blacklist") and refuse such a Buyer to execute subsequent Orders. 5.7. If it is necessary to obtain additional and/or more detailed information on the methods of delivery of the Goods, the Buyer clarifies it at the time of placing the order. 5.8. Upon receipt of the Goods, the Buyer shall inspect the Goods at the place of delivery to verify their conformity with the Order, completeness, appearance, and the integrity of seals and factory labels. Acceptance of the Goods without remarks deprives the Buyer of the right to claim for any shortages of the Goods, visible defects (obvious manufacturing defects), or discrepancies between the delivered Goods and the Order or accompanying documents. 6. PAYMENT FOR GOODS 6.1. The prices of the Goods are determined by the Seller unilaterally and indicated on the website in Russian rubles. The Seller may change the price of the Goods unilaterally. However, the price of the Goods already ordered by the Buyer is not subject to change. Payment for the Goods is made by full prepayment on the Seller’s website. The cost of the Goods is indicated in the section of each specific item and is valid at the time the Order is placed. 6.2. The Buyer may order only those Goods that are available in stock at the time of placing the Order. 6.3. Payment for the Goods by the Buyer is made in rubles using electronic payment systems. The method of payment is determined at the time of placing the Order. 6.4. Payment procedure. Prepayment. The Buyer shall make a prepayment in the amount of 100% of the cost of the Goods by transferring funds to the Seller’s settlement account. 6.5. Upon delivery, the ordered Goods are handed over to the Buyer. If the Buyer is unable to receive the Goods in person, the Buyer shall issue a power of attorney authorizing another person to receive the Goods on their behalf for presentation to the Seller. 6.6. The sale agreement shall be deemed concluded from the moment the Order is placed on the Seller’s website. 6.7. Detailed information on payment for the Goods is also available on the Seller’s website. If necessary, the Buyer has the right to request clarification from the Seller’s representative. 6.8. In the event that the Buyer cancels the Order before the Goods are shipped, the amount paid as prepayment shall be refunded to the Buyer by transfer of funds from the Seller’s account within 30 (thirty) calendar days. Refunds for Goods and Services paid for by bank cards or other non-cash methods may not be made in cash (Clause 2 of the Directive of the Bank of Russia No. 1843-U dated 20.06.2007 and Letter of the Central Bank of the Russian Federation dated 01.08.2011). 7. RETURN AND EXCHANGE OF GOODS 7.1. The Buyer has the right to refuse the Goods of proper quality, subject to simultaneous fulfillment by the Buyer of the conditions specified in Clause 7.3 of this Offer, within the following timeframes: |
at the time of receipt of the Goods by the Buyer or their representative, at the place of delivery.
7.2. When returning Goods of proper quality, the Buyer shall be refunded the price of the Goods paid to the Seller, excluding the cost of delivery to the Buyer. The Buyer’s expenses related to the return of Goods of proper quality to the Seller shall not be reimbursed by the Seller. The refund shall be made within thirty (30) calendar days from the date the returned Goods are handed over to the Seller and upon submission by the Buyer of a written request (application), provided that the Buyer has complied with all conditions set forth in this Offer. 7.3. When returning Goods of proper quality, the Seller shall accept such Goods only if the Buyer complies with the following conditions: 7.3.1. When returning the Goods, the Buyer must complete and submit to the Seller a Return Application, which must include: a) the Seller’s full legal name; b) the Buyer’s full name, address, and contact telephone number; c) details of the Goods and payment; d) the date the Goods were delivered to the Buyer and the date of return to the Seller; e) the amount to be refunded and the Buyer’s bank details; f) any other information specified in the application, along with proof of payment and shipment documents, etc. The Buyer may send the application to the Seller by e-mail, in person, or to the Seller’s official e-mail address. 7.3.2. Return of Goods of proper quality is possible if: |
the consumer properties of the Goods are preserved.
7.4. If the above conditions are not met, the Goods shall not be accepted by the Seller for return. 7.5. The Buyer independently chooses the method of returning the Goods to the Seller. If the returned Goods are damaged during delivery to the Seller (documented by a statement of damage), the Seller shall not refund the value of such damaged Goods. The Buyer shall submit claims regarding such damage directly to the delivery service responsible for the damage. 7.6. The Buyer has the right to exchange Goods of proper quality for other Goods. 7.6.1. Requests for the exchange of Goods of proper quality may be made within 7 (seven) calendar days from the date of receipt of the Goods by the Buyer, subject to compliance with the conditions set forth in Clause 7.3.2 of this Offer. 7.6.2. When exchanging Goods of proper quality, the Buyer must complete and submit to the Seller an Exchange Application according to the form provided to the Buyer containing the information specified in Clause 7.3.1 of this Offer, as well as details of the Goods requested in exchange and the method of settlement for any price difference. 7.6.3. If the exchange results in a price difference in favor of the Buyer, the Seller shall refund the difference within 30 (thirty) calendar days from the date of submission of the request for exchange and receipt of the returned Goods. 7.6.4. In the case of an exchange of Goods of proper quality, all delivery and return shipping costs shall be paid by the Buyer and shall not be reimbursed by the Seller. 7.6.5. The provisions of Clause 7.5 of this Offer shall also apply to the return of Goods for exchange by the Buyer to the Seller. 7.7. In the event of a return of Goods of improper quality, such Goods shall be accepted by the Seller in accordance with the legislation of the Russian Federation. 7.8. When submitting a claim regarding Goods of improper quality, the Buyer must ensure that the Goods are clean and dry. 7.9. The Buyer has the right to: |
exchange the Goods of improper quality for identical Goods without recalculation of price.
7.10. When the Buyer submits a claim regarding the quality of the Goods, the Seller may require the Buyer to provide photo and/or video materials on the basis of which the claim will be reviewed through internal verification. Based on the results of the review, the Seller shall decide whether the claim is justified and whether the return shipment of the Goods to the Seller is necessary. Such review and decision shall be made by the Seller within 7 (seven) calendar days from the date the claim is received. After the verification the Seller may initiate an independent expert examination of the Goods in accordance with the laws of the Russian Federation. 7.11. In the event hidden manufacturing defects are discovered or confirmed, the Buyer’s claim shall be satisfied on the basis of a written application submitted according to the form provided to the Buyer by the Seller and containing the information specified in Clause 7.3.1 of this Offer and other details necessary to process the return or exchange of Goods of improper quality. 7.12. Pursuant to Article 22 of the Law of the Russian Federation “On Protection of Consumer Rights”, the Buyer’s demands for contract termination and refund for Goods of improper quality shall be satisfied as follows: |
within 30 (thirty) calendar days from the date of submission of the Buyer’s claim (application) and receipt by the Seller of the returned Goods, if the Seller decides that the Buyer must return the Goods of improper quality. In this case, the Seller shall also reimburse the Buyer for documented expenses incurred in returning the Goods to the Seller.
7.12.1. The Buyer’s claim for payment of the difference in value arising from the exchange of Goods of improper quality for another product, if such difference is in the Buyer’s favor, shall be satisfied within thirty (30) days from the date of submission of the claim (application) and receipt by the Seller of the returned Goods for exchange, if required by the Seller. 7.12.2. The procedure and method of additional payment of the difference to the Seller when recalculating the value of the exchanged goods is indicated by the Buyer in the application. 7.13. If it is impossible to determine the cause of defects and the liable party, the Seller may initiate an expert examination of the Goods (paragraph 2, Clause 7.12 of this offer) conducted at the Seller’s expense. Based on the results of the examination: 7.13.1. If the examination confirms that the Seller is responsible for the defects, the Seller shall refund the cost of the Goods and reimburse the Buyer for documented expenses incurred in returning the Goods to the Seller within 30 (thirty) calendar days from the date of receipt of the expert’s conclusion. 7.13.2. If the examination establishes that the defects occurred for reasons beyond the Seller’s control, the Buyer shall reimburse the Seller for the cost of the examination, as well as expenses related to the return and storage of the Goods. 7.13.3. If the independent examination does not reveal any manufacturing defects or other causes for which the Seller is responsible, the Goods shall be returned to the Buyer at the Buyer’s expense. If the Buyer fails to pay the Seller’s expenses related to the examination and return shipment within 45 (forty-five) calendar days from the date of notification of the examination results, the Goods shall be deemed unclaimed by the Buyer and retained by the Seller. In this case, no refund shall be made to the Buyer. 7.14. Refunds for Goods returned by the Buyer to the Seller under the terms of this Offer shall be made by non-cash transfer to the Buyer’s bank account details specified in the return application. Refunds for Goods and Services paid by bank cards or other non-cash means may not be made in cash (Clause 2 of the Directive of the Bank of Russia No. 1843-U dated 20.06.2007 and Letter of the Central Bank of the Russian Federation dated 01.08.2011). 7.15. Claims regarding the quality of Goods are accepted only if the Buyer complies with the following requirements for acceptance of the Goods from the transportation company/courier service (hereinafter – the “Carrier”) and provides the Seller with named/listed documents and photo/video materials. The Buyer is obliged to provide with a claim on the quality of the Goods: |
photo/video materials of the outer and inner packaging (foam, polyethylene, etc.) before and after opening, confirming the integrity and/or damage to the packaging, as well as materials clearly showing defects or mechanical damage to the Goods. In the event of damage to the Goods’ packaging during delivery to the Buyer by a transportation or courier service, the Carrier shall be liable for such damage, and the Buyer shall submit a claim directly to the Carrier in accordance with the legislation of the Russian Federation.
8. FORCE MAJEURE 8.1. Either Party is released from liability for full or partial non-fulfillment of its obligations under this Agreement, if this non-fulfillment was caused by force majeure circumstances. Force majeure circumstances mean extraordinary events and circumstances that the Parties could not have foreseen and prevented by reasonable means. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, etc. 9. RESPONSIBILITY OF THE PARTIES 9.1. The Parties are responsible for non-fulfillment or improper fulfillment of the terms of this Agreement (the Seller's public offer accepted by the Buyer) in accordance with the legislation of the Russian Federation. 9.2. All text information and graphic images posted on the website have a legitimate copyright holder. Illegal use of the specified information and images is prosecuted in accordance with the current legislation of the Russian Federation. 9.3. The Seller is not responsible for any damage caused to the Buyer as a result of improper use of the Goods purchased from the Seller. 9.4. The Seller is not responsible for the Buyer's losses resulting from: |
illegal actions of third parties.
9.5. The Buyer is solely responsible for the accuracy of the information and personal data provided by Buyer when placing the order.
10. OTHER TERMS
10.1. All disputes arising from or related to the non-performance or improper performance of obligations under this Agreement shall be settled by the Parties through amicable negotiations.
10.2. If no agreement is reached through negotiations, any dispute shall be resolved in court in accordance with the current legislation of the Russian Federation.
PAYMENT
by bank card online
We accept payment by VISA, MasterCard, and MIR.
To pay for a service/product with a bank card, select this payment method when placing an order. Next, go to the bank's payment page and enter your bank card details:
number;
expiration date;
three-digit CVC2/CVV2 code (indicated on the back).
If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card for authentication.
Online payments are processed through the bank's secure gateway in accordance with the PCI DSS international security certificate. The information is encrypted using SSL technology and is inaccessible to unauthorized persons.
We accept payment by VISA, MasterCard, and MIR.
To pay for a service/product with a bank card, select this payment method when placing an order. Next, go to the bank's payment page and enter your bank card details:
number;
expiration date;
three-digit CVC2/CVV2 code (indicated on the back).
If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card for authentication.
Online payments are processed through the bank's secure gateway in accordance with the PCI DSS international security certificate. The information is encrypted using SSL technology and is inaccessible to unauthorized persons.
PRODUCT RETURN
Is it possible to exchange or return the product?
Perfumes and cosmetics are not exchangeable in accordance with the decree of the Government of the Russian Federation dated 31.12.2020 No. 2463.
What should you do if a defective product is delivered to you?
If you receive an item with a factory defect, this item is subject to return. In case of a refund, you will need to fill out a feedback form with the order number and photos showing the nature of the defect and the barcode. After receiving the refund request, an employee of the Claims department will contact you. Upon return, you will need to present the product itself and the accompanying order documents.
The funds are refunded to the bank account. To receive a refund, you need to download and fill out a refund application, providing your bank details, and send a copy of the completed application via the feedback form. A copy of the receipt must be attached to the letter (if available).
Perfumes and cosmetics are not exchangeable in accordance with the decree of the Government of the Russian Federation dated 31.12.2020 No. 2463.
What should you do if a defective product is delivered to you?
If you receive an item with a factory defect, this item is subject to return. In case of a refund, you will need to fill out a feedback form with the order number and photos showing the nature of the defect and the barcode. After receiving the refund request, an employee of the Claims department will contact you. Upon return, you will need to present the product itself and the accompanying order documents.
The funds are refunded to the bank account. To receive a refund, you need to download and fill out a refund application, providing your bank details, and send a copy of the completed application via the feedback form. A copy of the receipt must be attached to the letter (if available).
Personal Data Processing Policy
1. General Provisions
This Policy on the Processing of Personal Data has been prepared in accordance with the requirements of Federal Law No. 152-FZ [federal law] of 27.07.2006 “On Personal Data” (hereinafter referred to as the Law on Personal Data) and defines the procedure for processing personal data and measures to ensure the security of personal data implemented by Limited Liability Company “Avicenna Group” (hereinafter referred to as the Operator).
1.1. The Operator sets as its primary objective and condition for conducting its activities the observance of human and civil rights and freedoms in the processing of personal data, including the protection of the rights to privacy, personal and family secrecy.
1.2. This Policy of the Operator regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may obtain about visitors to the website https://симбиотикультра.рф.
2. Basic terms used in the Policy
2.1. Automated personal data processing is the processing of personal data using computer technology.
2.2. Blocking of personal data is the temporary termination of the processing of personal data (except in cases where processing is necessary to clarify personal data).
2.3. A website is a collection of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at a network address https://симбиотикультра.рф .
2.4. Personal data information system is a set of personal data contained in databases and information technologies and technical means that ensure their processing.
2.5. Depersonalization of personal data — actions as a result of which it is impossible to determine without using additional information whether personal data belongs to a specific User or another personal data subject.
2.6. Personal data processing is any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.
2.7. Operator — a state body, municipal body, legal entity or individual who independently or jointly with other persons organize and/or process personal data, as well as determine the purposes of personal data processing, the composition of personal data to be processed, actions (operations) performed with personal data.
2.8. Personal data — any information related directly or indirectly to a specific or identifiable User of the Website https://симбиотикультра.рф.
2.9. Personal data authorized by the personal data subject for dissemination is personal data to which an unlimited number of persons have access authorized by the personal data subject by the consent to the processing of personal data for dissemination in accordance with the procedure provided for by the Law on Personal Data (hereinafter referred to as personal data authorized for dissemination).
2.10. User — any visitor to the website https://симбиотикультра.рф.
2.11. Provision of personal data — actions aimed at disclosing personal data to a certain person or a certain circle of persons.
2.12. Dissemination of personal data — any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or at familiarizing with personal data of an unlimited number of persons, including the publication of personal data in the media, posting in information and telecommunications networks or providing access to personal data in any other way.
2.13. Cross—border transfer of personal data is the transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual or a foreign legal entity.
2.14. Destruction of personal data — any actions as a result of which personal data is permanently destroyed with the impossibility of further restoration of the content of personal data in the personal data information system and/or the material carriers of personal data are destroyed.
3. Basic rights and obligations of the Operator
3.1. The Operator has the right to:
— receive reliable information and/or documents containing personal data from the personal data subject;
— if the personal data subject withdraws consent to the processing of personal data, as well as sending a request to terminate the processing of personal data, the Operator has the right to continue processing personal data without the consent of the personal data subject, provided there are grounds specified in the Law on Personal Data;
— independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of obligations stipulated by the Law on Personal Data and regulatory legal acts adopted in accordance with it, unless otherwise provided by the Law on Personal Data or other federal laws.
3.2. The Operator is obliged to:
— to provide the personal data subject, upon his request, with information related to the processing of his personal data;
— organize the processing of personal data in accordance with the procedure established by the current legislation of the Russian Federation;
— respond to requests from personal data subjects and their legal representatives in accordance with the requirements of the Law on Personal Data;
— to provide the necessary information to the authorized body for the protection of the rights of personal data subjects at the request of this body within 10 days from the date of receipt of such request;
— to publish or otherwise provide unrestricted access to this Personal Data Processing Policy;
— take legal, organizational and technical measures to protect personal data from unlawful or accidental access to them, destruction, modification, blocking, copying, provision, dissemination of personal data, as well as from other unlawful actions in relation to personal data;
— stop transmitting (distributing, providing, accessing) personal data, stop processing and destroy personal data in accordance with the procedure and cases provided for by the Law on Personal Data;
— perform other duties provided for by the Law on Personal Data.
4. Basic rights and obligations of personal data subjects
4.1. Subjects of personal data have the right to:
— receive information regarding the processing of his personal data, except in cases provided for by federal laws. The information is provided to the personal data subject by the Operator in an accessible form, and it should not contain personal data related to other personal data subjects, except in cases where there are legitimate grounds for the disclosure of such personal data. The list of information and the procedure for obtaining it are established by the Law on Personal Data;
— require the operator to clarify his personal data, block or destroy it if the personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing, as well as take legally prescribed measures to protect their rights;
— to put forward a condition of prior consent when processing personal data in order to promote goods, works and services on the market;
— to revoke consent to the processing of personal data, as well as to send a request to terminate the processing of personal data;
— to appeal to the authorized body for the protection of the rights of personal data subjects or in court against unlawful actions or omissions of the Operator during the processing of his personal data;
— to exercise other rights provided for by the legislation of the Russian Federation.
4.2. Subjects of personal data are obliged to:
— provide the Operator with reliable information about themselves;
— inform the Operator about the clarification (updating, modification) of their personal data.
4.3. Persons who provide the Operator with false information about themselves or with information concerning another personal data subject without that person’s consent shall be held liable in accordance with the legislation of the Russian Federation.
5. Principles of personal data processing
5.1. Personal data is processed on a lawful and fair basis.
5.2. The processing of personal data shall be limited to the achievement of specific, predetermined, and legitimate purposes. The processing of personal data that is incompatible with the purposes for which the data was collected is not permitted.
5.3. It is prohibited to combine databases containing personal data that are processed for purposes incompatible with each other.
5.4. Only personal data relevant to the purposes of their processing shall be subject to processing.
5.5. The content and scope of the personal data being processed shall correspond to the stated purposes of processing. The processing of excessive personal data in relation to the stated purposes is not permitted.
5.6. When processing personal data, the accuracy, sufficiency, and, where necessary, relevance of such data to the purposes of processing shall be ensured. The Operator shall take, or ensure that there are taken, the necessary measures to delete or clarify incomplete or inaccurate personal data.
5.7. Personal data shall be stored in a form that allows the identification of the personal data subject for no longer than is required for the purposes of personal data processing, unless a longer period of storage is established by federal law or by an agreement to which the personal data subject is a party, beneficiary, or guarantor. Processed personal data shall be destroyed or anonymized upon the achievement of the purposes of processing or when the need to achieve such purposes no longer exists, unless otherwise provided by federal law.
6. Purposes of personal data processing
full name
phone numbers
contracts concluded between the operator and the subject of personal data
Collection, recording, systematization, accumulation, storage, destruction and depersonalization of personal data
Transfer of personal data to CDEK
7. Conditions of personal data processing
7.1. The processing of personal data is carried out with the consent of the personal data subject to the processing of his personal data.
7.2. The processing of personal data shall be carried out as necessary to achieve the objectives established by an international treaty of the Russian Federation or by federal law, and to perform the functions, powers, and duties assigned to the Operator under the legislation of the Russian Federation.
7.3. The processing of personal data shall be necessary for the administration of justice, for the execution of a judicial act, or for the execution of an act of another authority or official enforceable under the legislation of the Russian Federation on enforcement proceedings.
7.4. The processing of personal data shall be necessary for the performance of an agreement to which the personal data subject is a party, beneficiary, or guarantor, as well as for the conclusion of an agreement initiated by the personal data subject or an agreement under which the personal data subject will act as a beneficiary or guarantor.
7.5. The processing of personal data shall be necessary for the exercise of the rights and legitimate interests of the Operator or third parties, or for the achievement of socially significant purposes, provided that the rights and freedoms of the personal data subject are not violated.
7.6. Personal data to which access is provided to an unlimited number of persons by the personal data subject or at their request (hereinafter referred to as “publicly available personal data”) may be processed.
7.7. Personal data that is subject to publication or mandatory disclosure shall be processed in accordance with federal law.
8. Procedure for the collection, storage, transfer and other types of personal data processing
The security of personal data processed by the Operator shall be ensured through the implementation of legal, organizational, and technical measures necessary to ensure full compliance with the requirements of applicable legislation on personal data protection.
8.1. The Operator shall ensure the security of personal data and shall take all reasonable measures to prevent access to personal data by unauthorized persons.
8.2. The User’s personal data shall never, under any circumstances, be disclosed to third parties, except in cases required by applicable law or where the personal data subject has given consent to the Operator for the transfer of data to a third party for the purpose of fulfilling obligations under a civil contract.
8.3. In the event of any inaccuracies in the personal data, the User may update such data independently by sending a notification to the Operator’s email address direct@avicenna.group with the subject line “Personal Data Update.”
8.4. The period of personal data processing shall be determined by the time required to achieve the purposes for which the personal data was collected, unless a different period is established by a contract or applicable law.
The User may withdraw their consent to the processing of personal data at any time by sending an e-mail notification to the Operator at direct@avicenna.group with the subject line “Withdrawal of consent to the processing of personal data”.
8.5. All information collected by third-party services, including payment systems, communication platforms, and other service providers, is stored and processed by such third parties (Operators) in accordance with their respective User Agreements and Privacy Policies. The personal data subject acknowledges and/or agrees to such processing in accordance with the specified documents. The Operator shall not be liable for the actions of third parties, including the service providers referred to in this paragraph.
8.6. The restrictions imposed by the personal data subject on the transfer (except for granting access) or on the processing or conditions of processing (except for granting access) of personal data permitted for dissemination shall not apply in cases where the processing of personal data is carried out in the interests of the state, society, or other public interests as defined by the legislation of the Russian Federation.
8.7. In the course of processing personal data, the Operator shall ensure the confidentiality of such personal data.
8.8. The Operator shall store personal data in a form that allows the identification of the personal data subject for no longer than is necessary to achieve the purposes of personal data processing, unless a longer storage period is required by federal law or by an agreement to which the personal data subject is a party, beneficiary, or guarantor.
8.9. The termination of personal data processing may occur upon the achievement of the purposes for which the personal data was collected, upon the expiration of the personal data subject’s consent, upon the withdrawal of consent by the personal data subject, upon a request to terminate the processing of personal data, or upon the identification of unlawful processing of personal data.
9. List of actions performed by the Operator with the received personal data
9.1. The Operator collects, records, systematizes, accumulates, stores, clarifies (updates, changes), extracts, uses, transfers (distributes, provides, accesses), depersonalizes, blocks, deletes and destroys personal data.
9.2. The Operator performs automated processing of personal data with or without receiving and/or transmitting the information received via information and telecommunication networks.
10. Cross-border transfer of personal data
10.1. Prior to initiating any cross-border transfer of personal data, the Operator shall notify the authorized body responsible for the protection of personal data rights of its intention to carry out such transfer. This notification is submitted separately from any notification regarding the Operator’s intention to process personal data.
10.2. Prior to submitting the aforementioned notification, the Operator shall obtain all relevant information from the authorities of the foreign state, as well as from foreign individuals and legal entities to whom the cross-border transfer of personal data is intended.
11. Confidentiality of personal data
The Operator and any other persons who have gained access to personal data shall not disclose or disseminate such personal data to third parties without the consent of the personal data subject, except as otherwise provided by federal law.
12. Final provisions
12.1. The User may obtain any clarifications regarding matters related to the processing of their personal data by contacting the Operator via e-mail at direct@avicenna.group.
12.2. This document shall reflect any changes to the Operator’s Personal Data Processing Policy. The Policy shall remain in effect indefinitely until it is replaced by a new version.
12.3. The current version of the Policy is freely available online at https://симбиотикультра.рф.
This Policy on the Processing of Personal Data has been prepared in accordance with the requirements of Federal Law No. 152-FZ [federal law] of 27.07.2006 “On Personal Data” (hereinafter referred to as the Law on Personal Data) and defines the procedure for processing personal data and measures to ensure the security of personal data implemented by Limited Liability Company “Avicenna Group” (hereinafter referred to as the Operator).
1.1. The Operator sets as its primary objective and condition for conducting its activities the observance of human and civil rights and freedoms in the processing of personal data, including the protection of the rights to privacy, personal and family secrecy.
1.2. This Policy of the Operator regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may obtain about visitors to the website https://симбиотикультра.рф.
2. Basic terms used in the Policy
2.1. Automated personal data processing is the processing of personal data using computer technology.
2.2. Blocking of personal data is the temporary termination of the processing of personal data (except in cases where processing is necessary to clarify personal data).
2.3. A website is a collection of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at a network address https://симбиотикультра.рф .
2.4. Personal data information system is a set of personal data contained in databases and information technologies and technical means that ensure their processing.
2.5. Depersonalization of personal data — actions as a result of which it is impossible to determine without using additional information whether personal data belongs to a specific User or another personal data subject.
2.6. Personal data processing is any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.
2.7. Operator — a state body, municipal body, legal entity or individual who independently or jointly with other persons organize and/or process personal data, as well as determine the purposes of personal data processing, the composition of personal data to be processed, actions (operations) performed with personal data.
2.8. Personal data — any information related directly or indirectly to a specific or identifiable User of the Website https://симбиотикультра.рф.
2.9. Personal data authorized by the personal data subject for dissemination is personal data to which an unlimited number of persons have access authorized by the personal data subject by the consent to the processing of personal data for dissemination in accordance with the procedure provided for by the Law on Personal Data (hereinafter referred to as personal data authorized for dissemination).
2.10. User — any visitor to the website https://симбиотикультра.рф.
2.11. Provision of personal data — actions aimed at disclosing personal data to a certain person or a certain circle of persons.
2.12. Dissemination of personal data — any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or at familiarizing with personal data of an unlimited number of persons, including the publication of personal data in the media, posting in information and telecommunications networks or providing access to personal data in any other way.
2.13. Cross—border transfer of personal data is the transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual or a foreign legal entity.
2.14. Destruction of personal data — any actions as a result of which personal data is permanently destroyed with the impossibility of further restoration of the content of personal data in the personal data information system and/or the material carriers of personal data are destroyed.
3. Basic rights and obligations of the Operator
3.1. The Operator has the right to:
— receive reliable information and/or documents containing personal data from the personal data subject;
— if the personal data subject withdraws consent to the processing of personal data, as well as sending a request to terminate the processing of personal data, the Operator has the right to continue processing personal data without the consent of the personal data subject, provided there are grounds specified in the Law on Personal Data;
— independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of obligations stipulated by the Law on Personal Data and regulatory legal acts adopted in accordance with it, unless otherwise provided by the Law on Personal Data or other federal laws.
3.2. The Operator is obliged to:
— to provide the personal data subject, upon his request, with information related to the processing of his personal data;
— organize the processing of personal data in accordance with the procedure established by the current legislation of the Russian Federation;
— respond to requests from personal data subjects and their legal representatives in accordance with the requirements of the Law on Personal Data;
— to provide the necessary information to the authorized body for the protection of the rights of personal data subjects at the request of this body within 10 days from the date of receipt of such request;
— to publish or otherwise provide unrestricted access to this Personal Data Processing Policy;
— take legal, organizational and technical measures to protect personal data from unlawful or accidental access to them, destruction, modification, blocking, copying, provision, dissemination of personal data, as well as from other unlawful actions in relation to personal data;
— stop transmitting (distributing, providing, accessing) personal data, stop processing and destroy personal data in accordance with the procedure and cases provided for by the Law on Personal Data;
— perform other duties provided for by the Law on Personal Data.
4. Basic rights and obligations of personal data subjects
4.1. Subjects of personal data have the right to:
— receive information regarding the processing of his personal data, except in cases provided for by federal laws. The information is provided to the personal data subject by the Operator in an accessible form, and it should not contain personal data related to other personal data subjects, except in cases where there are legitimate grounds for the disclosure of such personal data. The list of information and the procedure for obtaining it are established by the Law on Personal Data;
— require the operator to clarify his personal data, block or destroy it if the personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing, as well as take legally prescribed measures to protect their rights;
— to put forward a condition of prior consent when processing personal data in order to promote goods, works and services on the market;
— to revoke consent to the processing of personal data, as well as to send a request to terminate the processing of personal data;
— to appeal to the authorized body for the protection of the rights of personal data subjects or in court against unlawful actions or omissions of the Operator during the processing of his personal data;
— to exercise other rights provided for by the legislation of the Russian Federation.
4.2. Subjects of personal data are obliged to:
— provide the Operator with reliable information about themselves;
— inform the Operator about the clarification (updating, modification) of their personal data.
4.3. Persons who provide the Operator with false information about themselves or with information concerning another personal data subject without that person’s consent shall be held liable in accordance with the legislation of the Russian Federation.
5. Principles of personal data processing
5.1. Personal data is processed on a lawful and fair basis.
5.2. The processing of personal data shall be limited to the achievement of specific, predetermined, and legitimate purposes. The processing of personal data that is incompatible with the purposes for which the data was collected is not permitted.
5.3. It is prohibited to combine databases containing personal data that are processed for purposes incompatible with each other.
5.4. Only personal data relevant to the purposes of their processing shall be subject to processing.
5.5. The content and scope of the personal data being processed shall correspond to the stated purposes of processing. The processing of excessive personal data in relation to the stated purposes is not permitted.
5.6. When processing personal data, the accuracy, sufficiency, and, where necessary, relevance of such data to the purposes of processing shall be ensured. The Operator shall take, or ensure that there are taken, the necessary measures to delete or clarify incomplete or inaccurate personal data.
5.7. Personal data shall be stored in a form that allows the identification of the personal data subject for no longer than is required for the purposes of personal data processing, unless a longer period of storage is established by federal law or by an agreement to which the personal data subject is a party, beneficiary, or guarantor. Processed personal data shall be destroyed or anonymized upon the achievement of the purposes of processing or when the need to achieve such purposes no longer exists, unless otherwise provided by federal law.
6. Purposes of personal data processing
Purpose of processing | conclusion, execution and termination of civil contracts |
Personal data |
phone numbers
Legal grounds |
Types of personal data processing |
Transfer of personal data to CDEK
7. Conditions of personal data processing
7.1. The processing of personal data is carried out with the consent of the personal data subject to the processing of his personal data.
7.2. The processing of personal data shall be carried out as necessary to achieve the objectives established by an international treaty of the Russian Federation or by federal law, and to perform the functions, powers, and duties assigned to the Operator under the legislation of the Russian Federation.
7.3. The processing of personal data shall be necessary for the administration of justice, for the execution of a judicial act, or for the execution of an act of another authority or official enforceable under the legislation of the Russian Federation on enforcement proceedings.
7.4. The processing of personal data shall be necessary for the performance of an agreement to which the personal data subject is a party, beneficiary, or guarantor, as well as for the conclusion of an agreement initiated by the personal data subject or an agreement under which the personal data subject will act as a beneficiary or guarantor.
7.5. The processing of personal data shall be necessary for the exercise of the rights and legitimate interests of the Operator or third parties, or for the achievement of socially significant purposes, provided that the rights and freedoms of the personal data subject are not violated.
7.6. Personal data to which access is provided to an unlimited number of persons by the personal data subject or at their request (hereinafter referred to as “publicly available personal data”) may be processed.
7.7. Personal data that is subject to publication or mandatory disclosure shall be processed in accordance with federal law.
8. Procedure for the collection, storage, transfer and other types of personal data processing
The security of personal data processed by the Operator shall be ensured through the implementation of legal, organizational, and technical measures necessary to ensure full compliance with the requirements of applicable legislation on personal data protection.
8.1. The Operator shall ensure the security of personal data and shall take all reasonable measures to prevent access to personal data by unauthorized persons.
8.2. The User’s personal data shall never, under any circumstances, be disclosed to third parties, except in cases required by applicable law or where the personal data subject has given consent to the Operator for the transfer of data to a third party for the purpose of fulfilling obligations under a civil contract.
8.3. In the event of any inaccuracies in the personal data, the User may update such data independently by sending a notification to the Operator’s email address direct@avicenna.group with the subject line “Personal Data Update.”
8.4. The period of personal data processing shall be determined by the time required to achieve the purposes for which the personal data was collected, unless a different period is established by a contract or applicable law.
The User may withdraw their consent to the processing of personal data at any time by sending an e-mail notification to the Operator at direct@avicenna.group with the subject line “Withdrawal of consent to the processing of personal data”.
8.5. All information collected by third-party services, including payment systems, communication platforms, and other service providers, is stored and processed by such third parties (Operators) in accordance with their respective User Agreements and Privacy Policies. The personal data subject acknowledges and/or agrees to such processing in accordance with the specified documents. The Operator shall not be liable for the actions of third parties, including the service providers referred to in this paragraph.
8.6. The restrictions imposed by the personal data subject on the transfer (except for granting access) or on the processing or conditions of processing (except for granting access) of personal data permitted for dissemination shall not apply in cases where the processing of personal data is carried out in the interests of the state, society, or other public interests as defined by the legislation of the Russian Federation.
8.7. In the course of processing personal data, the Operator shall ensure the confidentiality of such personal data.
8.8. The Operator shall store personal data in a form that allows the identification of the personal data subject for no longer than is necessary to achieve the purposes of personal data processing, unless a longer storage period is required by federal law or by an agreement to which the personal data subject is a party, beneficiary, or guarantor.
8.9. The termination of personal data processing may occur upon the achievement of the purposes for which the personal data was collected, upon the expiration of the personal data subject’s consent, upon the withdrawal of consent by the personal data subject, upon a request to terminate the processing of personal data, or upon the identification of unlawful processing of personal data.
9. List of actions performed by the Operator with the received personal data
9.1. The Operator collects, records, systematizes, accumulates, stores, clarifies (updates, changes), extracts, uses, transfers (distributes, provides, accesses), depersonalizes, blocks, deletes and destroys personal data.
9.2. The Operator performs automated processing of personal data with or without receiving and/or transmitting the information received via information and telecommunication networks.
10. Cross-border transfer of personal data
10.1. Prior to initiating any cross-border transfer of personal data, the Operator shall notify the authorized body responsible for the protection of personal data rights of its intention to carry out such transfer. This notification is submitted separately from any notification regarding the Operator’s intention to process personal data.
10.2. Prior to submitting the aforementioned notification, the Operator shall obtain all relevant information from the authorities of the foreign state, as well as from foreign individuals and legal entities to whom the cross-border transfer of personal data is intended.
11. Confidentiality of personal data
The Operator and any other persons who have gained access to personal data shall not disclose or disseminate such personal data to third parties without the consent of the personal data subject, except as otherwise provided by federal law.
12. Final provisions
12.1. The User may obtain any clarifications regarding matters related to the processing of their personal data by contacting the Operator via e-mail at direct@avicenna.group.
12.2. This document shall reflect any changes to the Operator’s Personal Data Processing Policy. The Policy shall remain in effect indefinitely until it is replaced by a new version.
12.3. The current version of the Policy is freely available online at https://симбиотикультра.рф.
AVICENNA GROUP
Address: office 309, building 81А, 30 let Pobedy str., Tyumen, Russia
Contact phone number: +7 (916) 220-65-45
Contact phone number: +7 (916) 220-65-45
Account Number: 40702810301500059301
Bank Name: Bank Tochka LLC
BIC (Bank Identifier Code): 044525104
Correspondent Account: 30101810745374525104
Name: LIMITED LIABILITY COMPANY
“AVICENNA GROUP”
TIN (Taxpayer Identification Number): 9704007778
KPP (Tax Registration Reason Code): 720301001
Bank Name: Bank Tochka LLC
BIC (Bank Identifier Code): 044525104
Correspondent Account: 30101810745374525104
Name: LIMITED LIABILITY COMPANY
“AVICENNA GROUP”
TIN (Taxpayer Identification Number): 9704007778
KPP (Tax Registration Reason Code): 720301001
